Privacy Policy

At Les Guesthouse, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. Please read this policy carefully.

1. Information We Collect
   • Personal Information: We collect personal information that you provide to us, such as your name, email address, phone number, postal address, and payment information when you make a reservation, sign up for our newsletter, or contact us.
   • Usage Data: We automatically collect certain information about your use of our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
   • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze trends, and gather demographic information. You can control the use of cookies through your browser settings.
2. How We Use Your Information
   • To Provide Services: We use your personal information to process reservations, provide customer support, and deliver the services you request.
   • To Communicate with You: We may use your contact information to send you booking confirmations, updates, promotional offers, and other relevant information. You can opt-out of receiving marketing communications at any time.
   • To Improve Our Website: We analyze usage data to understand how visitors use our website and to improve its functionality and content.
   • To Ensure Security: We use your information to protect our website and services from fraud, unauthorized access, and other security threats.
3. Sharing Your Information
   • Service Providers: We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and website analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
   • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
   • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Data Security
   • We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
   • We use encryption, firewalls, and other security technologies to safeguard your data.
   • Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Data Retention
   • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
   • When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights
   • Access: You have the right to access the personal information we hold about you.
   • Correction: You have the right to request that we correct any inaccurate or incomplete information.
   • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
   • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
   • Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
   • To exercise these rights, please contact us using the contact information provided below.
7. Cookies and Tracking Technologies
   • We use cookies to personalize your experience on our website, remember your preferences, and track your usage patterns.
   • You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies.
   • Please note that disabling cookies may affect the functionality of our website.
8. Third-Party Links
   • Our website may contain links to third-party websites that are not owned or controlled by Les Guesthouse.
   • We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
   • Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
   • If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
10. Changes to This Privacy Policy
    • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
    • We will post any changes on our website and update the effective date.
    • Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.
11. Contact Information
    • If you have any questions or concerns about this Privacy Policy, please contact us at [insert contact information].

Thank you for trusting Les Guesthouse with your personal information.